Frequently asked questions

The business address is in Queensland, but I’m interstate, is it still valid?

Yes, the doctors able able to provide a Medical/Carer Certificate that is valid Australia wide. The certificates have all the required information to meet Australian workplace requirements.

The certificate states I was clinically assessed, but I wasn’t seen in person/I’m interstate?

Clinically assessed means you were assessed on the clinical information you have provided in the online form. This differs from a physical examination. If you NEED a physical examination, this requires a face-to-face assessment, which can be done with your regular GP, and its best not to submit a form in this case.

I submitted my form but haven’t received my certificate yet?

Have you allowed enough time for our doctors to assess the form you have submitted? This is generally done within the hour, apart from our Backdated/Retrospective Certificates which require more time to determine clinical course of action. If its been longer than an hour, please check your emails Junk folder. If not there, please contact us.

I have entered the incorrect information, can this be changed?

Certificate details are drawn from the form submitted prior to payment. This allows us to monitor for fair use and is required to meet our Terms and Conditions. If a certificate has been issued, and these details are incorrect, a fee of $5.99 will be required to amend the certificate as this will require a new certificate to be created by the Medical Practitioner. Please be extra vigilant to ensure the details are correct prior to submitting.

My work requires my certificate to have my medical condition on it, can you do this?

If you are wanting the medical condition to be added to a certificate, this can be done at an additional cost of $24.99. This is due to a medical practitioner needing further information to ensure this is appropriate and creating a manual certificate for you to submit.

I want the certificate to be for a date in the future, or from the past?

Unfortunately, this cannot be facilitated. The Medical Certificates are legal documents and must be dated from the date of creation/submission. If you were sick in the past week and need evidence for work or study, we offer Backdated/Retrospective Certificates, which if appropriate, can be issued to cover you for a recent illness. If you are unwell now, but don’t need a certificate yet, please wait until the appropriate date required, and submit a form based on your clinical condition at the time to ensure you are safe, and ensure you still require a certificate.